Senior Learning Experience Designer

  • San Francisco, CA, USA
  • Aug 06, 2018

Job Description

Job Category

Job Details
Senior Learning Experience Designer

San Francisco, CA or Remote

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
Love helping others thrive in their roles and have the best careers of their lives? Join the Global Enablement team as a Learning Experience Designer! Our team is responsible for ensuring our Sales and Customer Success organizations are ready and enabled to perform their job when they're hired and throughout their careers.
Your Impact:
Your role will be to participate in several Scrum teams as an experienced learning designer responsible for: 1) helping design and automate role-based learning journeys, 2) developing the tools, templates, and training materials that help our Enablement team create better quality learning experiences for all employees, and 3) bringing your expertise to a team of passionate educators and consultants and work with them to build a comprehensive training program to onboard our broader team into our design practices.

You'll be working on:

  • Curriculum and Course Design
    • Develop standards for the development and deployment of courses and curriculum for a variety of Sales and CSG roles.
    • Work with teammates to develop course and curriculum design training for enablement specialists in the Global Enablement team and our field organizations.
    • Work with existing course and curriculum designers to implement design standards and provide ongoing support.
  • Tools, Templates and Checklists
    • Conduct needs assessment and review instructional design standards
    • Review materials in current practice and external benchmarks
    • Build prototypes and refine with feedback from team
    • Create professional materials that are accessible and focussed on the targeted outcomes.
  • Training materials
    • Select, modify, or create a design and development model appropriate for a given course.
    • Select and use a variety of techniques to define and sequence the instructional content and strategies.
    • Select, modify, or develop instructional materials.
    • Design instruction that reflects an understanding of the diversity of learners and groups of learners.
    • Evaluate and assess instruction and its impact on learners and the business.

You have:
  • 5-7 years of proven instructional design experience using ADDIE or similar methodology
  • 3-5 years of professional experience in a sales enablement organization
  • Experience integrating theory and practice to deliver pedagogically-sound e-learning experiences
  • Experience translating complex concepts into an easy to understand and digestible format
  • Ability to thrive in a fast-paced environment

  • Experience building and adapting instructional design materials to support trainers and instructional designers
  • Experience training trainers
  • Masters degree in Instructional Design, Adult Learning, Education or similar field

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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.