Customer Education Lead - Quip

  • San Francisco, CA, USA
  • Aug 06, 2018

Job Description

Job Category

Job Details

Customer Education Lead

The Quip Customer Education Lead is responsible for creating and delivering the strategy for educating Quip's customer base. You are passionate about enabling users and inspiring momentum to help companies transform the way they work, both in-person and at scale. You are comfortable working in an ambiguous, fast-paced environment and developing relationships cross-functionally to ensure customer success and enjoy using data to inform the development of your programs. Obsession for best-in-class user training is a must.

Core Responsibilities
  • Develop the education strategy for Quip's customers, in alignment with the broader Customer Success team's goals & priorities
  • Build customer-focused training programs (content, cadence, delivery method) for the Quip product
  • Deliver training via multiple modalities based on how our customers prefer to digest their content, keeping a thoughtful eye on scalability
  • Implement & deliver programming for customers, with particular focus on the highest leverage, biggest impact content that will onboard and deepen customer usage of Quip
  • Partner with each Customer Success team (all market segments) to identify new & ongoing needs for the broader customer population
  • Train customers' internal training teams to deliver your the best Quip education & training at scale
  • Ruthlessly prioritize for the most high-leverage opportunities, whether that be at scale (webinars, videos, incentive programs, interactive content) or delivering content in person
  • Reflect, analyze and iterate the best program possible using metrics

Skills & Requirements
  • 5+ years of experience
  • Up to 25% travel
  • Experience developing and delivering training or education programs
  • Experience building content about new products or technologies
  • Excellent interpersonal and communication skills, and a track record of partnering with a range of cross-functional teams
  • Empathy with a knack for understanding what a user really needs and why they need it
  • Passion for providing top-notch customer interactions

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