Senior Manager, Field Enablement

  • Burlington, MA, USA
  • Aug 06, 2018

Job Description

Job Category

Job Details
Field Enablement ensures sales and sales leaders are equipped with the right content, skill set and productivity tools to maximize sales growth and customer success. Field Enablement solves business problems and opportunities with high impact enablement solutions. The role of the Field Enablement Senior Manager will partner with the Business to Business (B2B) Commerce Cloud sales teams and the broader sales enablement functions to design and deliver transformational sales enablement. Enablement solutions include various topics such as; product, sales methodologies, operational processes, leadership and soft skills. Whether we are enabling new or tenured sales professionals, we strive to develop the #1 sales organization in the high-tech industry that exudes the Aloha spirit.

Role Description:
We are looking for a Field Enablement Senior Manager to quickly partner with the B2B Commerce Cloud Sales Leadership to: 1.) design, deliver and measure enablement to increase pipeline, revenue and customer satisfaction 2.) enable and integrate B2B Commerce Cloud sales team on Salesforce sales process and value-selling methodologies and 3.) scale awareness and adoption of B2B Commerce Cloud solutions across Salesforce ecosystem.
Your Impact: Success will be measured by the overall business impact of your enablement solutions, collaboration across cross functional teams and deployment of a data-driven enablement framework.

  • Build a trusted partnership with sales and intimately know their business
  • Discovery of business/ or sales skill set challenges
  • Using data to design and measure enablement success
  • Partner with cross functional teams such as, Product, Marketing, Strategy and Sales Operations to design, deliver and measure enablement programs.
  • Partner with the Merger & Acquisitions teams on post merger integration process.
  • Act as a liaison between Sales, Marketing, and Product teams.
  • Deliver communication strategies to stakeholders and enablement participants.
  • Create or coordinate the content to educate sales team.
  • Train sales team on best use of marketing and sales enablement materials.
  • Field ad-hoc content and support requests from sales team.
  • Maintain sales enablement content platform and ensure that all information is easily and readily accessible at point of need.
  • Gather feedback from sales team on a regular basis to constantly improve support programs.
Basic Requirements:
  • BA/BS degree or equivalent combination of education, training and experience in enablement or talent development.
  • 5+ years experience in sales enablement programs including, but not limited to: training design, delivery and measurement, communications, strategy, and relationship management.
Preferred Requirements:
  • Strong Communicator: Exceptional written and verbal communication skills, as well as active listening skills.
  • Problem Solver: Ability to identify business challenge and enablement solution.
  • Collaborative: Adept at project management and cross-functional collaboration
  • Agility: Ability to thrive in a fast-paced, unpredictable environment.
  • Empathy: Empathetic to sales professionals
  • Influential: Influence sales professional while not being authoritative
  • Data Driven: Ability to use data to design and measure enablement.
  • Effective Prioritization: Ability to align to business and shifting sales priorities
  • Visionary: Must be able to innovate and strategically look ahead
  • Resilience: Ability to let go of previous expectations or feedback and move forward.
  • Creativity: Ability to make enablement fun, engaging and experiential in the virtual and in-person setting

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This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.