Client Services Director 1238223

  • Cisco
  • Charlotte, NC, USA
  • Aug 09, 2018

Job Description

What You'll Do
We have an exciting Client Services Director role open within our Enterprise sales organization! This position centers on relationship-management and strategic selling focusing on the top/strategic accounts in the South region. The goal of this role is to drive service led solution sales by establishing trusted, advisory relationships with various customer executives. Must understand channel organizations, marketplace integrators and or overlay/support roles. Key Executive relationships with CXO's and CXO influencers required.

Who You'll Work With
In this role, you will work with Executive Leadership and Area Sales Leaders to shape/drive top priorities and core initiatives focused on long-range growth and profitability. This role focuses on understanding the customer's strategy, their needs and their business requirements in order to recommend the appropriate solution and to close complex, transformational deals. This role also focuses on achieving revenue goals; forecasting accurately on a weekly, monthly, and quarterly schedule; developing a pipeline of opportunities; creating account plans; and closing deals for their defined customers. This business leader manages a region with multiple, matrix support resources, including inside sales representatives, professional services consultants and engineers. Core competencies include influential leadership, strategic territory account management, change management, communications skills, channel management, and consultative/solution selling.

Who You Are
You will drive cross-functional plans at executive levels of the company. You know how to influence and matrix Lead to accomplish results and understanding of Enterprise customer base.
• Provide leadership for all aspects of Technical and Advanced Services Sales and
Consulting in assigned Area and Accounts for Services Worldwide, including
sales management, field marketing, service delivery, finance, and partner management
• Manage a highly motivated team of Service Sales and Support (delete) Professionals.
Responsible for overall customer satisfaction for Customers in assigned Area
• Develop a cross-functional, cross-organizational partnership to work with Enterprise Product Team, BU's, WW Technology Practices, Delivery, and Services Marketing to define go to market plans for
new growth markets. Secure Cisco's place as a top firm in strategic
partnering and lead a win-win effort to gain more than our combined alliance fair share
of market share growth.
• You will maintain an in-depth understanding of competitive conditions, industry partners, market opportunities, and customer requirements.
• Drive for results to meet and or exceed booking, revenue, and profit targets for Technical and
Advanced Services business. Manage a booking and revenue stream of $ 450M+.
• Build business partnerships with strategic Segment customers and partners
• Continuously improving levels of customer satisfaction and overall business success
with the assigned account through a teaming effort with the product sales/CA Sales
teams and/or the partner.
• Continually increasing and optimizing the level of services in an account, while
consistently monitoring Cisco, Partner and customer effectiveness to achieve a
win/win/win partnership between Cisco, the customer, and partners.

Position Requires:
• Proven ability to build and maintain relationships at executive levels (CIO, CEO).
• Experienced track record of successful relationship building and solution delivery in Fortune 500 clients.
• Demonstrated leadership and management skills.
• History of successful mentoring and coaching.
• Distinctive career history problem solving and issue resolution.

Minimum Qualifications:
• BA/BS required
• 10+ years of outside sales experience in the high tech industry is essential.
• 5+ years of experience leading direct reports

Desired Skills
• MBA preferred
• Extensive experience of consultative selling and delivery of multi-million dollar
business and technology programs.
• Has an innovative approach solving business problems or business plans. Must drive
change within organizations

Why Cisco
At Cisco, each person brings their extraordinary talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything - people, process, data and things - and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us!


Cisco is an equal opportunity employer.