Content Management Specialist, Global Enablement

  • Indianapolis, IN, USA
  • Aug 07, 2018

Job Description

Job Category

Job Details
The Global Enablement team is looking for the go-to person for all things content management, to join us as an individual contributor. In this role, you will establish scalable systems, processes, documentation and liaise between multiple, cross-functional teams to ultimately ensure delivery of quality content to Salesforce's customer facing employees. You'll understand content adoption, user behaviour trends to report back to business stakeholders.

  • Manage relationships with publishing communities across Salesforce
  • Build and update content governance standards, processes, training, and guides that support scalable content management
  • Perform content audits on content and publishers using search and content analytics and reports
  • Identify and report to various stakeholders on content management KPIs including content adoption, user behaviour trends
  • Demonstrate leadership and business acumen by anticipating business needs and are able to respond with alternative solutions when business priorities change
  • Derive insights based on data and analytics and deliver those to Content Ownership groups
  • Understand your audience and be able to tailor strong communication and presentation to your audience
  • Effectively prioritize work from multiple projects and stakeholders

Required Qualifications
  • Bachelor's degree
  • 3+ years Enterprise Content Management experience
  • Familiarity with Salesforce products
  • Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
  • Experience presenting to senior-level leadership or other decision makers to present and sell ideas to various audiences (technical and non-technical)
  • Experience working effectively within collaborative, highly matrixed work environments
  • Experience in SEO
  • Strong communication skills, both written and oral
  • Team player with service-oriented attitude and customer focus

Desired Skills
  • Experience in CRM
  • Hand on experiencing implementing a CMS
  • Experience in Agile principles or experience working on scrum teams
  • Experience with Knowledge Management
  • Expertise in taxonomies
  • Experience working with sales, marketing, and / or IT teams

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